• Minimal lulusan D3/S1
• Berpengalaman min. 1 tahun sebagai Telesales/Telemarketing Team Leader dengan 10 orang di bawahnya
• Usia maksimal 33 th
• Siap bekerja shifting (6 hari kerja: 07:00-14:00 & 14:00-21:00. Hari Sabtu & Minggu siap masuk)
• Berorientasi pada pencapaian target
• Dapat berbahasa inggris aktif

• Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
• Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
• Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission.
• Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
• Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.

Objective:

• Assist CRM Telesales Manager in planning and ensuring productivity in Telesales Team and usage efficiency of workforce capacities.