Desk Collection Team Leader
- Kramatjati
- 5 to 7 million
- Collections and Telemarketing
- Supervisor
- 1
- Business Administration (Finance), Business Administration (Management), Accounting, Economics, Communication Studies, Social and Political Sciences, International Relationship, Public Administration
- Bachelor's Degree
Plaza Oleos Lt. 8 JI. TB Simatupang No. 53A, Jakarta Selatan 12520, Indonesia
Requirements
Minimum Qualifications
- Min. Diploma
- Experience in collection / call center / customer service / telesales / telemarketing
- Experience in handling team/ team management min. 2 year
- Experience handle team +/- 20 peoples
- Able to work in shift
- Able to work under pressure, learn & accept new information
- Experienced in PC skills & using MS Office
- Excellent communication & interpersonal skills
- Able to provide training to team members
Responsibilities
Job Description
- Manage performance of collections relevant team within set performance trigge
- Leadership, motivation and evaluation team of operator
- Organization and management of desk collection team, (the process shifts, attendance)
- Regurarly meetings with team and management
- Hiring new operators
- Coaching of both new and existing operators
- Listening and evaluations of calls recording, feedback to operators with aim to improve collection performance
About the Company
- -
Didirikan pada tahun 2013, Home Credit Indonesia telah bertransformasi dari sebuah perusahaan start-up keperusahaan pembiayaan nomor satu di Indonesia. Home Credit Group merupakan penyedia layanan financial kelas dunia dan memiliki pasar yang kuat di berbagai belahan Eropa dan Asia. Kami menyediakan pembiayaan yang terjangkau dengan sistem yang mudah dan fleksibel demi kenyamanan Konsumen kami.
Perjalanan kami dimulai di Jakarta. Dalam empat tahun, pelayanan kami telah berkembang pesat tidak hanya di Jabodetabek, tetapi juga di kota-kota besar di seluruh Indonesia seperti di Bandung, Makassar, Surabaya, Yogyakarta, Semarang, Malang, Denpasar, Pekanbaru, Medan, Batam, Palembang, Banjarmasin, Pontianak, Manado, Balikpapan, Lampung, Samarinda, Padang dan Mataram. Kami berencana untuk mengembangkan layanan keseluruh kota-kota di Indonesia hingga tahun 2018.
Link Barcode
https://karir.com/opportunities/1073559